Role Overview
- Assisted in the development and maintenance of telecommunication software solutions, focusing on VoIP technologies.
- Collaborated with senior engineers to integrate new features and improve system performance.
- Conducted testing and debugging of software applications to ensure quality and functionality.
- Provided technical support and troubleshooting for clients, resolving issues related to software deployment and operation.
Key Achievements
- Successfully implemented a new feature that improved call routing efficiency by 20%.
- Improved system performance and connectivity by optimising PHP code for ViciDial.
- Developed automated scripts to streamline deployment processes, reducing setup time by 30%.
- Contributed to the documentation of software processes and user manuals, enhancing team knowledge sharing.
- Participated in code reviews and team meetings, providing valuable feedback and suggestions for improvement.